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Flip
Makes me a little uncomfortable to be honest, this will mean changes. Ebay are doing changes too and making a right mess of it so I hope their neighbours in San Francisco take note that you don't have to be too drastic.
Having said that, I've said before that LL have too many techies and not enough customer service people. Techies like to tinker, customer service likes to ensure that people aren't shouting at them. The balance at LL isn't right and if the new CEO is customer service oritented this has potential, but I'm sure there will be plenty of wailing over some of the changes that are inevitably going to happen.